TrustpilotHOW TO RETURN YOUR ORDER
Our primary goal at abelini is to deliver the highest standards of customer service and satisfaction at all times. Therefore, after you purchase from us, if you are not completely satisfied with any item we will gladly offer a full refund or exchange within 60 days from the date of delivery of your order. For your items to qualify for a full refund, items must be returned in their original sellable state, meaning unworn, undamaged, and in a resalable condition with all original packaging and certificates. Reasonable handling to inspect the items, similar to what is allowed in a physical store, is acceptable.
Return Procedure
Step 1
You should package your item(s) in their original packaging and include any accompanying certificates. Include a cover letter explaining the reason for the return, and your contact details so that we can quickly process your return/exchange request.
Step 2
Kindly request a tracking number at your local post office counter for proof of postage.
Return
Address (Administration Office):
ABELINI
PTY LTD,
Suite 804,
365 Little Collins Street,
Melbourne
VIC 3000
Please Note: We do not accept liability for returned goods if lost during transit. Customers are responsible for the cost of returning items unless the product is faulty or not as described. Abelini will cover the return postage costs for faulty items. Please return using Australia Post signature required delivery with full insurance.
Step 3
Please send us an email informing us that you have returned the item so that our customer service team can confirm receipt once it reaches our office.
Please contact our customer service team on:
+44 (0) 2038051270
sales@abelini.com
RETURN FAQS
01International Returns +
For international returns, please contact our customer service team to arrange the return and confirm any applicable costs. Customers are responsible for return shipping costs, including any customs duties or taxes.
Please contact our customer service team on:
+44 (0) 2038051270
sales@abelini.com
02How to Exchange my order +
We can offer you an exchange on your order based on your order's eligibility as per our returns policy. Follow the return process detailed above, and we will contact you to place a replacement order once we have received the item and processed your request.
03Jewellery not covered by Return Policy +
- Engraved products: Jewellery that has been engraved either by Abelini or another jeweller.
- Custom made items ordered through our Custom Design Service.
- Any item which has been worn and is not in a resalable condition.
- Any item which has been re-sized by Abelini or another jeweller.
04Refund time duration +
Refunds will be processed within 8 working days of receiving the returned goods, and it may take an additional 8-10 working days for the refund to appear in your account depending on your payment method.